Politique de remboursement

Refund Policy

At Evergreen Outdoor, we value your satisfaction with our products. If you are not entirely happy with your purchase, we're here to help. Please take a moment to review our refund policy below:

1. Eligibility for Refunds

• We offer refunds on items returned within 30 days of the purchase date.
• To be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as received.
• Personalized or customized items may not be eligible for a refund unless they are defective or damaged.

2. Initiate a Refund

• To request a refund, please contact our Customer Support team at support@evergreen.com and provide your order number and a brief explanation of the reason for the refund request.
• Our team will guide you through the return process.

3. Refund Process

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within [number] business days.

4. Shipping Costs

• Shipping costs are non-refundable, except in cases where the product is defective or damaged. In such cases, we will cover the return shipping expenses.

5. Exchanges

• If you received a defective or damaged product and wish to exchange it for the same item, please contact our Customer Support team at support@evergreen.com for further instructions.

6. Contact Us

• If you have any questions about our refund policy or need assistance with a refund request, please reach out to our Customer Support team at support@evergreen.com.